Refund policy

Of course! Here’s a polished English version adapted for NOA Matcha, paraphrased so it doesn’t look copied:

 

 

 

NOA MATCHA – Returns & Refunds Policy

 


Return Window

You may request a return within 14 days from the date your order was delivered.

(Please note: items purchased on sale are non-returnable.)


Eligibility for Returns

To qualify for a return or exchange, the product must be:

 

  • Unused

  • In its original packaging

  • In the same condition as when it was received

 


For safety reasons, opened matcha products cannot be returned.


Refund Process

 

  • Once we receive your return, our team will inspect the item.

  • If approved, your refund will be processed back to your original payment method.

  • Please allow up to 14 business days for the refund to appear in your account.

 


Damaged Orders

If your package arrives damaged, please send us multiple photos of the product and packaging. Our support team will review the case and get back to you shortly.


Shipping Costs

Return shipping fees are the responsibility of the customer.


Contact Us

For any questions or to initiate a return, please reach out to us at:

📧 hello@noamatcha.com